January 3, 2013

The MTN Grinch who stole Christmas and New year :-(

Christmas is a time when we all remember each other, send messages of hope, love and comedic moments as well as talk to those who we never talk to at any other time of the year, if ever. We start getting our Christmas and new year messages ready and texted-up from early on in December and failing to do that, we hook on and save the first cute text message that get send our way to send along again to everybody we know and love and hopefully remember to remove the one who send it to us and add our name to the message and so the Christmas spirit get send on and on…

With the “advent” of social media, facebook, twitter, pinterest, whatsapp, mixit etc, we are now in a position to not only share tried and trusted text messages but also colour in our messages with….where I had a silly moment….or….look at me hanging from the top of the tree….or… look at all the places I am visiting….or…..look we are sleeping…..(you know the usual exciting holiday fare).

But this year (maybe you have not even noticed which would really be tragic) the MTN Grinch stole my Christmas and New year and all the in-between happy moments that I could have happily shared with you. Not that it is the first time that this particular Grinch has tried to steal my happiness. It has happened quite a few times in the past as well. Normally when I am not at home near my landline and on the road when I really need to be mobily connected. MTN, as my service provider, has provided excellent service when I do not need it, and have efficiently managed my debit order, but the moment I need to have mobile access they make sure that they suspend it. I misguidedly thought that we use debit orders in order NOT to get suspended for non payment. Surely they manage their side of things and dip their greedy little paws into my account whenever one of their executives need to send their wife to a spa. But noooo, they like to show me who is boss by suspending me for…..I really don’t know.

This all really does not make any sense to me as they stand to make a LOT of money out of me at moments like this as I am far more likely to want to talk to everybody and their aunties when I am on holiday and far away from home. Now you may snigger and rightfully wonder why I blame the MTN Grinch for suspending me in mid-data if possibly it could propably be a case of lack of end of year after-present- buying and holiday petrol buying and over indulgence-spending-fund-up-drying. But as lack would have it, I have managed to hook my MTN account into one of my hubbies accounts (don’t tell him) that seems to have money in at all the times (and yes there have been previous occasions of Grinch like behaviour) that they have suspended my data life stream.

And yes, I have on previous occasions tried to phone their helpline and pushed their various numbers without being lucky enough to connect to human beings. If anybody can enlighten me on how to actually talk to a non machine I would be most grateful, but numbers 1 through to 4 do not seem take any non push/voice input.  And yes, I have on these previous occasions got into my car and actually driven to my esteemed service providers’ centres, I have received my number and I have sat in a random queue for an extended period of time after which I have ranted and raved and kicked my feet in the air as well as tear my hair out at petrified Grinch agents that then tried to desperately pacify my with very rational explanations……..

It is The SystemThe System apparently randomly decide on occasions that they need to impose a credit limit on debit order accounts instead of just sticking to debit order logic- I talk/tweet–> you debit- all very orderly. Naaaah this System is the Grinch. No talking for you, especially when you are away from home, on holiday, out in the gramadoelas sticks doing training and especially not over Christmas and New year. So what if your loved ones, 4000 friends, circles, fellow twits and pins are dying to get your inspired Christmas and new years message of hope. The Grinch will show you. Christmas and new year suspended.

Then miraculously on the 2nd it came back on. Out of the blue. Or is a case that the whole of MTN also went on a festive season break? I really don’t know and as MTN (Maggie Talk Not) can’t be reached coherantly on numbers 1, 2, 3 or 4. After pressing 1 numerous times tin Grinch voice assured me in a staccato voice that I have Zerooo data bundes left and Zerooo sms’s and  Zerooo love and peace for 2013 left, but have for the hell of it connected me again. Go figure.

So as the MTN Grinch stole Christmas and new year from me, it does not “mean” that I do not love you all dearly and would have loved to have talked and tweeted and facebook you with wonderful wishes for this wonderful year. So I will try my best to catch up with good wishes as I go along this new year and wish you ALL a happy and prosperous and blessed year. If you do not hear from me again, it might be the Grinch being slightly irritated with me again which have resulted in me being suspended yet again.

Tagged with: ,

Comments & Reviews

Your email address will not be published. Required fields are marked *